Terms and Conditions
General Conditions
1.1. The company Quinta de Santana, Animação Turística, Lda, with headquarters at Canada da Meca nº4 in Rabo de Peixe, legal entity no. 512048649, which is also its registration number at the Commercial Registry Office of Ponta Delgada, with a share capital of €50,000.00, is responsible for the website WWW.QSANTANA.COM (hereinafter “website”). 1.2. The user manifests acceptance and acts in accordance with the Terms and Conditions of use described herein, as well as with all its future modifications, by the fact of using the service provided by Quinta de Santana, Animação Turística, Lda on this site. 1.3 In the terms and conditions mentioned here, whenever the terms “we” or “our” are used, we refer to Quinta de Santana, Animação Turística, Lda or WWW.QSANTANA.COM. Whenever we use “you” or “your”, we refer to any person who uses WWW.QSANTANA.COM. 1.4. By accessing and using this website you are subject to the following Terms and Conditions, as well as our Privacy Policy. By browsing the website, the user agrees to act in accordance with these Terms and Conditions and Privacy Policy. If you do not agree with their content, the user is not permitted to access and use the website, and must terminate access and/or use immediately. 1.5. The customer should read the Terms and Conditions carefully each time they access the site. 1.6. If you violate any of the terms included here, your right to access and use this website will be terminated immediately. 1.7. The content of this site is protected by copyright and is the property of Quinta de Santana, Animação Turística, Lda. It is not permitted to use it, in any way, without our consent.
Quote
2.1. Any quote sent is valid for 2 days, counting from the date of sending, and may be subject to revision after that period. 2.2. In the event that any error is found in the quote sent, Quinta de Santana, Animação Turística, Lda reserves the right, during its validity (2 days), to rectify it. 2.3. Any change at the request of the client, service, or expense that was not expressed in the initial quote, has an additional cost.
Copyright, Ownership and Copyright
3.1. All contents of this site, which includes texts, design, illustrations, logos, video, audio, photographs and other elements, are protected by law, under the Copyright and Related Rights Code. It is not permitted to display, reproduce, distribute, modify, transmit or use the contents in any way, for any public or commercial purpose, without our prior and express written consent. 3.2. The contents of this site are protected by Copyright and Related Rights, Industrial Property Rights, by the Computer Crime Law and are the property of Quinta de Santana, Animação Turística, Lda. 3.3. The Copyright on the Work will only be the property of the client when finalized, approved and paid in full. 3.4. We reserve the right not to provide the client with editable files, fonts or other tools and software necessary for the production of the work. 3.5. Quinta de Santana, Animação Turística, Lda reserves the right to take legal action against the authors of any unauthorized copy, reproduction, dissemination or commercial exploitation of texts, design, illustrations, logos, video, audio, photographs and other elements, which have not been subject to transfer of ownership to the client. 3.6. The client is responsible for ensuring that the materials provided by them for the execution of the work do not infringe any Copyright or Industrial Property Rights of third parties and for any damage caused to Quinta de Santana, Animação Turística, Lda by the improper use thereof.
Online Dispute Resolution
The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Quinta de Santana, Animação Turítica, Lda provides all the information so that you can exercise your right to complain to an official entity, third party and impartial to the process, («dispute resolution entity») that will help you resolve the dispute in question. Thus, if you were dissatisfied with the purchase of a good or service on our site, or with the solution presented by us to resolve the situation, you can access this official site https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT and state your contestation. 4.1. What is alternative dispute resolution? Alternative dispute resolution is the possibility that all consumers have at their disposal to appeal to official entities that help them in the resolution or guidance of some conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to intervene as an intermediary between them and the merchant who is the target of their complaint. The intermediary may suggest a solution to your complaint, impose a solution on both parties or bring the parties together to find a solution. You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘competent commission in the context of consumer disputes’. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route. Suggestions of Alternative Dispute Resolution Entities: CNIACC – National Center for Information and Arbitration of Consumer Conflicts http://www.arbitragemdeconsumo.org/ Lisbon Consumer Conflict Arbitration Center http://www.centroarbitragemlisboa.pt/ Consumer Conflict Arbitration Center of Vale do Ave/Arbitral Tribunal triave.pt/contactos/ CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Tribunal) http://www.ciab.pt/pt/ CIMPAS – Center for Information, Mediation and Insurance Ombudsman https://www.cimpas.pt/
Permitted Use/Prohibited Activities
Access and use of this website is only allowed for personal and non-commercial functions, that is, the site should only be accessed and used by private individuals or by a company that intends to acquire our services/products or a company representing them. Any activities that are considered by us to be inappropriate and/or that are likely to be illegal according to the legislation applicable to this site are prohibited, including, but not limited to: 5.1. Hurting, abusing, defaming, threatening or harassing another person or company, or in a way that invades the privacy of others, or that is obscene, offensive, hateful, indecent, inappropriate, objectionable, unacceptable, discriminatory or harmful. 5.2. Actions that may constitute a breach of privacy, such as sending private information to this site without the consent of the affected person or any other legal rights of natural persons. 5.3. Sending files to this site that contain viruses that may cause damage to the property of Quinta de Santana, Animação Turística, Lda or to the property of natural persons or modify or reverse engineer any part of the website. 5.4. Using any type of automated computer code, process, program, robot, internet crawler, spider, data processor, dragging or screen scraping alternatives to computer codes, process, program or system. 5.5. The use of the site for illegal purposes or any other purposes that may be considered unworthy of our image is expressly prohibited. Usurpation, counterfeiting, use of usurped or counterfeit content, illegitimate identification and unfair competition are criminally punishable.
Content and Warranties
6.1. The information present on this site was included in good faith and serves exclusively for general information, its use being at the exclusive risk of the user. 6.2. This site and its contents are provided without warranties of any kind, that is, no warranty is given that access to this site will be uninterrupted or error-free, free of viruses or other harmful material, or that the information contained on this site is complete, accurate or timely. 6.3. Quinta de Santana, Animação Turística, Lda reserves the right to make changes and corrections, suspend or close the site when considered appropriate and without the need for any prior notice. 6.4. Quinta de Santana, Animação Turística, Lda does not pre-filter or monitor content transmitted to this website by third parties and is not responsible for the filtering or monitoring of any such content. 6.5. If notified, Quinta de Santana, Animação Turística, Lda may investigate an allegation that content transmitted to this website is violating the Terms and Conditions and may determine whether it will cause the information to be removed from this site. 6.6. Quinta de Santana, Animação Turística, Lda assumes no responsibility or obligation for any action or content transmitted by or between the user or any third parties inside or outside this website.
Responsibility, Use and Risk
7.1. The way you use this site and the contents present in it is exclusively your responsibility and risk. 7.2. Quinta de Santana, Animação Turística, Lda and all its legal representatives, directors, employees and agents, as well as any other party involved in the creation, production, maintenance or implementation of this website, will not be responsible to any user of the website, for any possible damage, prejudice or injury (including any loss of profit and moral damages, indirect, incidental or consequential loss) arising from the correct or incorrect use of this site and its content, from access to the user’s computer or computer system by third parties, viruses, etc. This Site contains links to third-party sites. These links are provided solely for the convenience and accessibility of the user. We do not endorse the content of any of these third-party sites and are not responsible for the content of any of these sites. Access to and visit to any of these third-party sites are at the user’s own risk.
Jurisdiction and Applicable Legislation
The user of this site accepts, without reservation, that any dispute or litigation resulting from the use of this site will be governed by Portuguese law. Last updated on: 05/08/2026
